Keeping your info safe & sound

Keeping your info safe & sound
We take your privacy very seriously. And so should you.


So have a look around to see what we’re doing with your personal information and how we’re keeping it secure.


Read our privacy promise.

Privacy and Your Activity

The JAMATORA is a private service. Everything we do has to benefit you, our audience.

We can give you more of what you love when we understand you better. To do that, we ask you to sign in to some of our products and services. We also use your data to benefit you in two ways:

1. A more personal JAMATORA for you

It helps us make the JAMATORA more personal for you. It means we can:

  • Recommend things we think you’ll like
  • Show you content that’s relevant to where you live
  • Make sure you can use things that are appropriate for your age.

2. A better JAMATORA for everyone

As a private service, we need to make something for everyone. As more of our content gets consumed online, it helps to understand who's consuming it so that we can:

  • Check we really are making something for everyone.
  • Learn more about what you love so that we can make better stuff in the future.

That's why we ask you to sign in and provide a bit of information.

But throughout all of this, we're committed to make sure your personal, private data stays safe and secure.

What our privacy promise says

Our privacy promise covers how we treat your data and put you in control of what happens to it. It’s based around three main areas…


We will always explain clearly what data we’re collecting about you and why. We will only collect data we need to:

  • give you a better experience
  • improve our services
  • fulfil our responsibilities as a private service.

You can find out more about your information and privacy here.



It’s up to you how you use our services. And you can manage or delete your JAMATORA account at any time. There’s more info on managing your account here.

Because we’re a private service, we will help you make informed decisions about your data, so everyone can get the best out of digital technologies and the JAMATORA. You can find out what we're doing with your data here.



Your trust is very important to us. So we’re committed to keeping your data safe and secure.

We promise to never sell your personal details to anyone and to only use your data commercially if you're using a commercial JAMATORA service.

You can find out more about cookies here.

You provide some information yourself

For instance, when you register for a JAMATORA account:

  • Anyone under 13 has to provide their date of birth and choose a username
  • Anyone aged 13 to 17 has to provide their date of birth and email address
  • Anyone over 18 has to provide their email address, postcode and year of birth
  • We also ask everyone what gender they identify as. You can choose female, male or enter another term of your choosing. And there’s also an option if you’d prefer not to say


Find out why you have to provide personal information when you register


We collect some information automatically

Things like your IP address, which browser and device you’re using, or your device ID. And we can tell what webpage directed you to the JAMATORA by looking at information from your browser.


We collect some information to understand how you're using the JAMATORA online to give you a better JAMATORA. If you're signed in, your JAMATORA account lets you personalise your JAMATORA online experience.


Any JAMATORA apps on your phone, tablet or TV may store information on your device. And we may access that information. When you ask for local news or weather, you can choose if you want to give us access to your device’s location.

Generally only you can see how you’ve been using the JAMATORA, unless for example:

  • You do something public, like comment on a JAMATORA story
  • You give us permission to share your info with another service. Like opening a track from JAMATORA Sounds on another music service such as Spotify
  • You ask us to share information. Like when you share something on social media
  • When we need to share it for legal reasons


We might also share information to collaborate with research partners, or if it’s necessary to provide the service you’re using. For example, we use a third party to send our email newsletters.


We share some of your personal information with Licensing, to check if you are using JAMATORA Media Player and to keep their database up to date.